The collection procedure will be processed in line with the Administration of Justice Act 1970. Before proceeding please ensure that you have: FIXED CHARGE NOTICE NUMBER. We are currently changing our payment our payment systems to make more convenient. ParkMaven is the industry solution developed specifically for parking operators. They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. Gemini receive, evaluate, make, and record its decisions on complaints in a nondiscriminatory manner, in accordance with the requirements of the Accredited Parking Association. 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Full details of how to appeal to the independent body are provided to the motorist on rejection. Date of complaint o Copy of complaint o Copy of all correspondence, Details of any corrective action required. This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. What happens if you don't pay. Private Parking Solutions London Ltd . Some businesses will allow customers a fixed time to park, some for employees only, some for permit holders only the list is endless. Kettering Please note, when a complaint concerns the issuing of a PCN or NPC issued by us, Gemini Parking Solutions London Ltd are the data controller. PAY & DISPLAY. PCN Parking Solutions is the trading name of SolutionLabs Ltd . We're sorry to hear that you feel this needs to be taken further. Email: sales@geminiparkingsolutions.com. Appeal. BN52 9AN. By clicking I Accept you agree to such use of cookies, unless you later decide to disable them. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. It is important that you provide ALL of the grounds that you wish to rely upon and ALL of the evidence that supports your case. If you have any questions, you can use our chatbot by clicking the symbol in the bottom right hand corner. Customer Services. The Parking Charge Notice needs to be available for the motorist to manage immediately, to achieve this we have a variety of capture methods: Having all the information online for the motorist is no longer an expectation, it is a must. 0845 527 0522. info@enterpriseparking.co.uk. NN15 6WJ, T: 01536 680107 Help us make sure we're achieving our aims and tell us what you think. The Director of Customer Services will acknowledge the escalated complaint within 14 days. Check out our FAQs If your vehicle is involved in a contravention on the red route, you'll be sent a Penalty Charge Notice (PCN) for 160. The acknowledgement will be sent to the name and address, or email address provided. PO Box 471. You can also pay using the payment line 0333 006 3428, Cant decide! Please enter your vehicle registration with no spaces. Gemini Parking Solutions London Ltd uses cookies to enhance the quality of experience you receive when visiting our website. Effective enforcement not only proves successful in deterring inconsiderate parking but also allows landowners to free up time and resource otherwise spent dealing with complaints and other issues that arise from poorly managed car parks. Before contacting us, you may find the answers to your questions on our Frequently Ask Questions page. If this contact is also ignored, the notice is then passed to our Debt Recovery company, Ultimate Customer Solutions (UCS) who will the manage the recovery and litigation of the notice. Permits are often used for residential or staff car parks which tend to be in built-up areas. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. Full details of our service are available on request. One Parking Solution Ltd is a business registered in England and Wales. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses cookies to improve your experience while you navigate through the website. VAT number: 311 544 441. Sort Code: 2012-80 Registered Office: 40 Eaton Avenue, Buckshaw Village, Chorley, Lancashire, PR7 7NA. Contact us BaySentry Solutions 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER . Press enquiries. Powered by. +64 (0)9 869 3001. The act introduces keeper liability for the first time on private land - on condition that an independent adjudication service is made available for motorists. If you wish to appeal a PCN please visit the appeals page. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. The complaints policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN) or Notice of Parking Charge (NPC). Wigan. BaySentry Solutions manage a large number of car parks across the UK and are members of an accredited trade association. Perfectly tailored for your business, easy to understand and fair on your visitors, Gemini Parking Solutions offers industry leading services to companies in a range of sectors. Smart Parking Technology Ltd. 29 Walls Road, Penrose. You usually have 28 days to pay. We provide the most comprehensive platform on the market to parking operators in the UK & Ireland, each part seamlessly working together to maximise revenue, knowledge and workflow. Account Number: 83461637. We asses each car park individually based on your requirement. a receipt to prove . Most of the services can be really cosf effective or even supplied to you free of charge. We are in a transition from cash payment to card and contactless. Customers who wish to make a complaint must do so in writing. Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? Challenge a PCN or view evidence. Kettering Venture Park Please use the SMS (Text) line and clearly state the site name in fulltogether with the vehicle registration mark (VRM). therefore please use the direct contact routes as provided via your PCN or Permit documentation. Motorist FAQs. Total Parking Solutions Ltd Unit 3 Kings Court Kettering Venture Park Kettering NN15 6WJ. Contact Us; Manage Your PCN. All major credit cards accepted. It's why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most. Private Parking Solutions London Ltd . The best way to manage a car park is by making it easy to use. Unit 3 Kings Court Tel No: 01895713136 - during office hours. In reality Smart Parking's PCN is just a speculative invoice. If the appeal is unsuccessful, your next step would be to appeal to Parking on Private Land Appeals (POPLA). Devon TQ12 9FX. So how do we do that? To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited If you pay this within 14 or 21 days (it will say on the PCN), the amount will be reduced to 80. Company Number 08452004. . All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018. If you have misplaced your PCN or you are experiencing difficulties making your appeal online, please email: parking@luton.gov.uk providing your vehicle registration number. Interested? Alternatively please call 0333 023 0121. Upon successful payment your field operators are automatically notified via SMS with location link. Kettering ONLINE PAYMENT. The main approaches are controlling who parks there, or to sell permits to earn additional income. Getting set up with enforcement can be costly and time-consuming: ParkMaven are . Please go here to pay online. ZA076835 Registered in England & Wales No. The details that will be retained will be: All personal data will be redacted in line with GDPR requirements. Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for our clients and the millions of people who count on them. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Vehicle Registration. Contact us about a PCN or machine issue telephone: 0800 145 5171. Contact Details. We hope to have completed the change over very soon. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. The notice will always be available for you to review via our back office suite. Registered address: 95 Arundel Road, Worthing, West Sussex. to find out more about why you have been issued a PCN. _gat_UA-76451597-1. Use tab to navigate through the menu items. If you lose your ticket, contact the ticket issuer to find out how to pay. We have introduced a new parking ticket system which allows us to issue Parking Charge Notices (PCN) to vehicles parked without authorisation (without permit), parked obstructively (any kind), on yellow lines or fail to display a valid tax disc. We are accredited by the British Parking Association, who is the leading body in ATA within the parking industry. We specialise in this area and have a success rate for independent appeals which far exceeds the industry average(s).. BN52 9AN. If you believe your Penalty Charge Notice (PCN) should not be paid you can challenge it. Contact Details. 189115976 | DPA No. Your name (required) Your telphone number Your email address so that we can get back to you (required) Your enquiry (required, max: 500 characters) 0208 444 2040. If you were not driving the vehicle at the time in which the Parking Charge Notice was issued you should provide us with the details of the driver of the vehicle by writing to us. Parking in Camden including permits, Penalty Charge Notices (PCN) and suspensions If you would like to contest the PCN you can do so by emailing appeal@baysentry.co.uk or completing the appeals form on the website. We have the full range of Permit options available at low cost, from virtual to in-vehicle display. Have a ticket that you would like to appeal?All appeals and disputes are dealt with by our dedicated Appeals Team. If you've lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm) Postal Address: PO Box 1115, West Drayton UB8 9XD United Kingdom 8PN. 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